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07786400800

10% MORE OFF ON YOUR FIRST ORDER IN MOBILE HAIR BEAUTY

 

                                              RETURNS POLICY

Delivery and Returns Policy

Introduction

This policy outlines the delivery methods, timeframes, charges, and return processes applicable to orders for our products and services placed via our website, Mobilehairbeauty.com, by telephone at 07786400800, or email at [email protected].

This document is legally binding and forms part of the contract of sale between you and Mobile Hair Beauty, as stated in our Terms and Conditions of Sale. Where specified, this document serves as a guide to our usual delivery and returns practices.

Delivery Policy

Free Delivery

We offer free standard delivery for all orders over GBP £50 inclusive of VAT within mainland UK, specifically in the West Midlands.

Orders below this amount will be subject to delivery charges, as detailed in Section 5.

Geographical Limitations

We currently deliver to the following UK territories:

  • England (specifically the West Midlands)

We may occasionally agree to deliver products and services to other UK territories on a case-by-case basis. Please contact us directly for inquiries about deliveries outside these areas.

Delivery Methods and Timeframes

The delivery methods and timeframes are as follows:

  • For delivery addresses within United Kingdom mainland, West Midlands, you will be able to select a delivery method at checkout.
  • Typical delivery is completed within the chosen time and date as specified in your order confirmation email.
  • Orders can be placed 24/7, and services will typically be delivered within 2 hours after you receive a confirmation email.

Please Note: The delivery timeframes provided are indicative only. While we make every effort to meet these timeframes, we cannot guarantee delivery within the stated period.

Fraud Screening

We may conduct fraud screening checks before dispatching the product or service. These checks may occasionally result in delivery delays. If so, we will notify you promptly.

Delivery Charges

Delivery charges are calculated based on:

  1. The delivery method you select
  2. The location of the delivery address
  3. The duration of the service or products included in your order

Charges will be automatically calculated at checkout or quoted by our team for custom requests.

Delivery Tracking

Tracking is available for all orders. You can monitor your delivery status by entering your order number (provided in your order confirmation email) on our website, Mobilehairbeauty.com.

Receipt and Signature

All deliveries must be received in person at the specified delivery address. A signature will be required to confirm successful receipt and completion of the purchased service or delivery.

Delivery Problems

If you encounter any issues with your delivery, please contact us at:

Some common situations that may cause delivery failure include:

  1. Incorrect or incomplete delivery address provided.
  2. Delivery address is inaccessible or unsafe to access.
  3. No person available to receive the delivery and provide a signature.

If any of the above issues arise, the failure to deliver will be considered your responsibility, and re-delivery charges may apply.

Returns Policy

Eligibility for Returns

  • Products may be returned within 14 days of receipt if they are unused, in their original packaging, and in a resalable condition.
  • Non-returnable items include:
    • Perishable goods
    • Personalized or customized items
    • Items purchased on clearance or marked “final sale”

Return Process

To initiate a return:

  1. Contact us via email at [email protected] or call 07786400800 to request a return authorization.
  2. Ensure the item is securely packaged to avoid damage during transit.
  3. Include your order details (order number, name, and contact information) in the return package.

Refunds and Exchanges

  • Refunds will be processed within 7 business days after receiving the returned item in its original condition.
  • Exchanges are subject to product availability. If the requested replacement is unavailable, a refund will be issued.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
  • In cases of defective or incorrect items, we will provide a prepaid return shipping label.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. Include:

  • Photos of the damage
  • A description of the issue

We will arrange a replacement or refund based on your preference.

Contact Information

For questions or assistance with returns, please reach out to: